At pak22, we take the privacy of every player seriously. This Privacy Policy explains in plain terms what personal data pak22 collects when you use our platform, why we collect it, how we use it, who we share it with, and what rights you have over your own information. We are committed to handling your data responsibly and transparently — because trust is the foundation of everything we do.
Six principles that guide how we collect, store, and use your personal data across every part of the pak22 platform.
All data transmitted between your device and pak22 servers is protected by industry-standard TLS encryption. Payment credentials are stored in tokenised form only — raw card or wallet details are never retained on our servers after the transaction is authorised.
pak22 only collects the personal data that is strictly necessary to operate your account, process transactions, comply with identity verification requirements, and provide customer support. We do not collect data speculatively or for purposes unrelated to the services you actively use.
pak22 does not sell, rent, or trade your personal information to third-party marketing companies, data brokers, or advertisers. Your data belongs to you. The only third parties who receive your data are those directly required to deliver the services you signed up for.
You have the right to access, correct, export, and request deletion of your personal data held by pak22. These rights can be exercised at any time by contacting our support team. Requests are processed within 30 days of receipt, subject to any legal retention obligations that may apply.
pak22 keeps your personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Account data is retained for a minimum of five years after account closure for regulatory compliance. Marketing preferences are cleared within 90 days of opt-out.
Receiving promotional communications from pak22 is entirely optional. You can opt out of marketing emails and SMS notifications at any time through Account Settings or by following the unsubscribe link in any marketing message. Opting out does not affect transactional communications related to your account activity.
This Privacy Policy applies to all users of the pak22 platform accessible at pak22.bet, including registered account holders, visitors browsing without an account, and individuals who contact pak22 support. Please read this document carefully. By creating an account or continuing to use the pak22 platform, you acknowledge that you have read and understood this Privacy Policy in full.
pak22 is an online casino and sports betting platform operating at pak22.bet. References in this Privacy Policy to "pak22", "we", "us", or "our" refer to the operator of the pak22 platform and its data processing operations.
pak22 acts as the data controller in respect of the personal data of registered players and site visitors collected through the pak22.bet domain and all associated platform features, including the mobile-optimised interface, live chat support, and any promotional campaigns operated under the pak22 brand.
For any privacy-related queries, you may contact us directly at the address provided in Section 13 of this policy. We are committed to responding to all data-related enquiries promptly and in plain English.
pak22 collects personal data through several channels: directly from you when you register an account or contact support, automatically when you interact with the platform, and from third-party verification and payment partners. The categories of data we collect are as follows:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, scanned CNIC document | Provided by you at registration or during KYC verification |
| Contact Data | Email address, Pakistani mobile number, correspondence with support | Provided by you at registration or via support channels |
| Financial Data | Deposit/withdrawal transaction records, tokenised payment instrument references, wallet balance history | Generated automatically through platform use; payment tokens received from payment processors |
| Technical Data | IP address, device identifiers, browser type and version, operating system, session timestamps, approximate geolocation | Collected automatically via server logs and browser APIs |
| Gaming Data | Bet history, game session logs, RNG outcomes, bonus activity records, responsible gaming tool usage | Generated automatically through gameplay and platform interaction |
| Communications Data | Support tickets, live chat transcripts, email correspondence, feedback submissions | Provided by you when you contact pak22 support or submit feedback |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS notifications, and in-platform offers | Set by you in Account Settings or inferred from registration choices |
pak22 uses the personal data we collect only for specified, explicit, and legitimate purposes. The primary uses of your data are described below:
pak22 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pak22 does not sell or rent your personal data to any third party for commercial purposes. We share data only in the following limited and necessary circumstances:
pak22 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and maintain session security. The categories of cookies we use are as follows:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your pak22 account. pak22 does not use third-party advertising or retargeting cookies.
pak22 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:
pak22 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. Our retention periods are as follows:
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a player whose data is processed by pak22, you have the following rights in relation to your personal data. These rights are subject to applicable legal and regulatory exceptions, but pak22 will always endeavour to honour them to the fullest extent possible:
pak22 respects your data rights in full. Here is what you can request at any time by contacting our support team.
You may request a copy of all personal data pak22 holds about you. We will provide a structured, machine-readable export within 30 days of your verified request.
If any personal data pak22 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Contact support with supporting documentation for identity-sensitive corrections.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. This right is subject to our legal retention obligations — some data cannot be deleted before the end of its mandatory retention period.
You may request that pak22 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is under review.
Where processing is based on your consent or on contractual necessity, you may request that pak22 provide your data in a portable format so that it can be transferred to another service provider of your choice.
You have the right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes at any time. Marketing opt-outs take effect within one business day of your request being received.
To exercise any of the above rights, contact pak22 support at [email protected]. All requests are acknowledged within 72 hours and resolved within 30 days.
pak22 strictly prohibits use of its platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. The platform's age restriction is enforced through mandatory CNIC-based KYC verification, which is required before any withdrawal can be processed.
If pak22 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a falsified registration or a circumvented age check — the following steps will be taken without delay:
If you have reason to believe that a minor has registered an account on pak22, please contact our support team immediately at the address in Section 13. We take this matter seriously and will act on credible reports within 24 hours.
pak22 primarily stores and processes data within secure data centre facilities. In limited circumstances, personal data may be processed by third-party service providers whose infrastructure is located outside Pakistan — for example, cloud-based fraud detection services or identity verification platforms with global operations.
Where such international transfers occur, pak22 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided within Pakistan. These safeguards may include:
pak22 may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or enhancements to the platform. When material changes are made to this policy, pak22 will:
Minor updates — such as clarifications, typographical corrections, or changes that do not affect your rights — may be made without advance notice, though the "Last Updated" date will always reflect the most recent revision.
Your continued use of the pak22 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and request account closure in accordance with the Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pak22 has handled your personal data, you may contact us through the following channel:
Privacy Enquiries: [email protected]
Please include "Privacy Request" in the subject line of your email, along with your registered username and a brief description of your query. We aim to acknowledge all privacy-related correspondence within 72 hours and to resolve substantive requests within 30 days. Complex requests involving large volumes of data or third-party coordination may take up to 60 days, in which case we will notify you of the extended timeline.
If you are not satisfied with pak22's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or regulatory body applicable in your jurisdiction. pak22 will cooperate fully with any such regulatory investigation.
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